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Accidental Damage Protection Plan for Flooring
Accidents happen! Protect your floors today, and we'll take care of the rest
Protect Your Purchase
Enjoy peace of mind with our accidental damage protection for all of your flooring.
Your flooring investment deserves the best protection.
Choose our 5-year accidental damage protection coverage.
- Coverage up to the total amount paid including installation.
- No service fees. No deductible.
- Covers scratches, dents, dings, gouges, snags, warping, unraveling and stains caused by covered accidents.
- Most flooring accidents are covered for full repair or replacement.
File a claim 24 hours a day I 7 days a week by logging into our Centricity 360 consumer portal.
No service fees. No deductibles. Most flooring accidents are covered for full repair or replacement. Refer to your full Terms and Conditions for coverage information.
Types of flooring covered include:
CARPET: stains, rips, tears, damage through to the backing or substrate
LAMINATE: stains, damage causing uneven poor surface, scratches, dents, dings, gouges, damage through to the substrate
HARDWOOD: cracking, stains, damage causing uneven poor surface scratches, dents, dings, gouges
LUXURY VINYL TILE: cracking, damage to grout causing loose tile, damage causing uneven poor surface, scratches, dents, dings, gouges, damage through to the substrate
LUXURY VINYL PLANK: damage causing uneven poor surface, scratches, dents, dings, gouges, damage through to the substrate
CERAMIC TILE: cracking, damage to grout causing loose tile, scratches, dents, dings, gouges
We cover what others don't!
DEFINITION OF AN ACCIDENT
Generally, a sudden, unpreventable and unintentional incident, initiated by the homeowner, resident, or non-commercial guest, which causes damage to the floor or grout during what is considered normal use.
| Incident |
Centricity Flooring Protection Program |
||
|---|---|---|---|
| Extensive water damage or fire damage | |||
| Manufacturing defects in flooring materials | |||
| Installation and workmanship issues | |||
|
Heavy object falls on flooring, causing scratch, ding, dent or crack |
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| Heavy pot falls on flooring causing any type of breakage | |||
| One time dog urine stain on carpet | |||
| Iron falls on floor causing burn mark | |||
|
Carpet snag, rip or unravelling from accident with vacuum or moving furniture |
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|
Furniture dropped while moving scratches floor or causes dent, gouge or other damage |
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|
Any stain on carpet from accidental spill wine, grape juice, ink, nail polish, etc. |
Common Customer Questions About Accidental Damage Protection
Generally, a sudden, unpreventable unintentional incident, initiated by the homeowner, resident, or non-commercial guest, which causes damage to the floor or grout during what is considered normal use.
$0
$0
Dents, gouges, dings, scratches, stains, snags, unraveling and cracking caused by accidents.
Yes - You can download Centricity 360 through the app store.
Yes - the original retailer will repair your flooring.
Go to customer.centricity.com and enter your email or phone number to start your claim. See your full Terms and Conditions for more details.
Yes, Non-Commercial guest and kid accidents are covered. Pets are covered under a one-time bodily fluid exception.
Yes
Yes, (up to 5 calendar days later)
Yes - The Limit of Liability is up to the original retail price you paid the retailer through multiple incidents or one incident that equals the value of the Limit of Liability.
47+ Years
We pay your retailer to repair the damage.
Yes
No, however It may be covered on your homeowner's insurance.
Contact your retailer. It may be covered under the manufacturer's warranty.
*Check your Terms and Conditions for full coverage details.
